Privacy Policy

01Who we are and what this policy covers

CRB Innovative Solutions Pvt Ltd (“CRB”, “we”, “us” or “our”) operates www.crb.co.in. This policy explains the handling of personal information through our website, enquiries and related business communications.

Where CRB processes personal information on behalf of a client through software, hosting or support services, the client’s instructions and the relevant agreement govern that processing. The client’s own privacy notice may also apply.

02Information we collect

• Enquiry information: your name, email address, phone number, subject and message or project requirements that you provide.
• Business and service information: company details, correspondence, support requests, and billing or tax details where needed for a service relationship.
• Recruitment information: CV, contact details and application information if you apply for a position.
• Technical information: IP address, browser and device information, requested pages, access times and diagnostic records generated when the website or related services are accessed.
• Chat information: messages and contact details you choose to provide through an available chat facility.

Please provide only information relevant to your request. Do not submit passwords, full card details, health records or other sensitive information through general website forms.

03How we use information

We use relevant information to respond to enquiries, prepare proposals, provide and support agreed services, manage billing, evaluate job applications, maintain website security and functionality, resolve disputes and meet legal obligations.

Where consent is required, we seek it for the specified purpose. Optional promotional messages should be sent only with the permission required by applicable law, and you can ask us to stop them. Visiting this website alone does not constitute consent to unrelated marketing.

04Cookies, chat and embedded resources

Website features and third-party resources may use cookies or similar technologies to maintain functionality, support chat or collect technical information. The website includes a chat integration, Google-hosted fonts and an embedded Google map on the contact page. Loading these services can disclose your IP address and browser information to the relevant provider; chat interactions may also disclose information you enter.

You can manage or delete cookies in your browser. Blocking cookies or third-party resources may affect some features. Where applicable law requires prior consent for optional technologies, these should operate only after that consent is obtained. A privacy notice or browser setting is not a substitute for any required website consent control.

05When information is shared

Relevant information may be shared with personnel and service providers who need it to operate the website, handle communications, host systems, deliver requested services, process billing or provide professional advice. Such access should be limited to the relevant purpose and subject to appropriate confidentiality and data-protection obligations.

Information may also be disclosed where legally required, to protect lawful rights or address fraud and security incidents. If a business restructuring involves personal information, any transfer must remain subject to applicable law and appropriate safeguards. Separate third-party services have their own privacy terms.

06Where information is processed

CRB is based in India. Depending on the service and provider involved, information may be processed in India or other countries. Any transfer must comply with applicable legal restrictions and contractual requirements. Contact us if you need information about the processing arrangements for a particular service.

07How long information is kept

Information should be retained only for as long as needed for the purpose for which it was collected, the relevant service relationship, legal recordkeeping, security or the resolution of disputes. The appropriate period depends on the record and applicable requirements. Information no longer needed should be deleted or anonymised, subject to lawful retention and backup-management requirements.

08Security

We seek to protect personal information through reasonable technical and organisational measures appropriate to its nature and the risks involved. No website, transmission method or storage system can be guaranteed completely secure. Please report suspected misuse or security concerns through the contact details below. Any required incident notifications will be handled in accordance with applicable law.

09Your choices and privacy requests

You may contact us to request access to or correction of information you have provided, request deletion, withdraw consent where processing relies on it, or raise a privacy concern. Requests are assessed under applicable law and relevant retention requirements; identity verification may be needed before information is disclosed or changed.

You can choose not to provide optional information. Withdrawing consent or withholding information needed for a service may limit our ability to provide that service; we will explain relevant consequences. Withdrawal does not invalidate lawful processing already carried out. Rights under any law apply when and to the extent that law is in force and applicable.

10Children’s information

This website and its business services are intended for adults and organisations. Children under 18 should not submit personal information through the website. If you believe a child has provided information, please contact us so that we can review and take appropriate action.

Where a client uses CRB software for children’s information, such as in an educational setting, the client and CRB must address their respective responsibilities in the service arrangement, including any legally required parental consent and safeguards.

11Policy updates

We may update this policy to reflect changes in services, data practices or legal requirements. The date above identifies the latest revision. Material changes requiring additional notice or fresh consent will be addressed as required by applicable law.

12Privacy questions and complaints

Send privacy requests or complaints to the contact below with the subject “Privacy Request”. Briefly describe your concern and provide a way for us to respond. Please avoid attaching unnecessary identity documents or sensitive information. We will review the request and respond within the period required by applicable law.

You retain the right to approach a competent authority or forum where that remedy is available under applicable law.